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Many paths are being blazed from nursing
to top management. Nurses fill about 700 chief
executive officer and 540 chief operating officer
positions, according to the American College of
Healthcare Executives.
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In 30 years of nursing, Becky Kuhn, RN, MSN, CHE, has
held numerous staff positions, was promoted to management,
and gradually took on increasing responsibility. She
became chief operating officer of a 400-bed hospital,
then chief executive officer of the 320-bed Banner Mesa
(Ariz.) Medical Center.
Ron Stutes, RN, MSN, started out in critical care nursing,
joined the Navy Nurse Corps, then worked as a shift
supervisor while earning his MSN. He ultimately became
executive vice president and COO of JPS Health Network,
a 22-facility system in Fort Worth, Texas.
Operating room nurse Linda Groah, RN, MSN, FAAN, climbed
the ladder from staff nurse, head nurse, nurse director,
and nursing supervisor to her present position as COO
and nurse executive of the 247-bed Kaiser Permanente
San Francisco Medical Center.
Many paths are being blazed from nursing to top management.
Nurses fill about 700 chief executive officer and 540
chief operating officer positions, according to the
American College of Healthcare Executives. After all,
the core business of a hospital is patient care, and
nurses have a solid understanding of that care, said
Kathy McDonagh, RN, MSN, FACHE, FAAN, president and
CEO of the six-hospital Christus Spohn Health System
in Texas.
“I don’t think there is one decision I
make that I don’t think about the impact on patient
care,” Groah said. “Without the nursing
background, the tendency could be to look at cost or
return on investment. But I look at patient satisfaction
and quality of care.”
“Because I came up through the ranks, at one
time or another I’ve been in all the different
departments or had them report to me,” said Rhonda
Dean, RN, CHE, chief executive officer of El Dorado
Hospital in Arizona. “I have a great understanding
and empathy for what those folks do every day because
I’ve done it.”
Clinical assessment skills — the ability to organize,
prioritize, and delegate — come in handy at the
executive level, as do the communication and interpersonal
skills nurses learn at the bedside. The nurses’
clinical perspective helps balance the financial focus
that is already present in the executive offices. The
nurse executives’ clinical perspective also gives
them credibility in the eyes of the nursing and medical
staff.
Experience working as part of a team of health care
providers, including physicians, is also an asset.
“I’ve seen wonderful CEOs who were somewhat
daunted by physicians, and physicians who were frustrated
with a CEO,” said Dolores Horvath, RN, BSN, MHA,
chief executive officer of St. Luke’s Medical
Center in Phoenix.
Nurses are often more successful at connecting with
physicians because of their experience doing so in a
clinical setting.
Time is valuable to physicians, said Nancy Cychol,
RN, MSN, president of Cook Children’s Medical
Center in Fort Worth, and it helps that physicians at
her hospital know she values their time. Establishing
and maintaining good relationships with physicians is
one of the toughest challenges hospitals face today.
This makes the clinical and collaborative skills these
nurses bring to management particularly valuable.
Nurse executives tend to spend time out in the hospital
and to keep their clinical hand in practice —
simply because they enjoy it. Making rounds is personally
grounding for Colleen Hallberg, RN, MSN, CHE, chief
executive officer of Banner Thunderbird Medical Center
in Glendale, Ariz. “When I am out and about in
the hospital, it is not for the sake of visibility as
much as to know what people are dealing with and how
things are going. I make it part of my routine every
week. That keeps me balanced and aware of what we do.”
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