Can
We Fix It?
Nursing experts say underlying changes in the image and
working conditions of RNs are critical to addressing the shortage
By Phil McPeck
February 23, 2004
Economists, sociologists and analysts have put the nursing
shortage under a microscope, but a kaleidoscope may be a better way to
examine the shortage. NURSEWEEK interviewed seven registered nurses who
represent the mosaic of perspectives on the shortage. This kaleidoscope
features the dean of a top nursing school, an RN graduate student, the
assistant administrator of a community hospital, a staff nurse, an emergency
department manager, the director of nursing at a long-term care facility
and a nurse recruiter. The RNs were asked: If you had the power, a magic
wand, to solve the nursing shortage, what is the first thing you would
do and why? In different ways, the seven said they would attract more
people to the profession by improving its image or change some aspect
of the work environment to retain existing nurses.
Kathleen
Dracup, DNSC, FNP, RN, FAAN
dean
University of California, San Francisco,
School of Nursing
Solution snapshot: Make nurses real.
“The first thing I would do would be to change the public
perception to make nursing’s image accurate,” Dracup
said. She recalled a Los Angeles Times editorial in December about
the most trusted and respected professions. The article was meant
to praise nurses, but called them “angels in white”
and talked of “the endearing value of wearing a neat white
hat at work.”
“I could hardly get past that,” Dracup said.
“Most of the American public doesn’t realize that nurses
and nurse practitioners can write prescriptions, and nurse-midwives
deliver babies. They don’t understand the roles that nurses
play in health care, nor do they understand the complementary roles
between medicine and nursing.
“It’s that public perception that nursing is the assistant
to medicine, which is historical but so inaccurate in today’s
health care system. I think it is one of the major stumbling blocks
to having very talented, smart men and women choose nursing today.”
When prospective students appreciate that nursing is science-based
and not a stepchild of health care, it will be up to legislatures
to ensure school funding and faculty to accommodate increased enrollment,
she said.
In California, “the combination of state budget cuts 85 and
faculty shortages have combined to make it very challenging to get
into schools of nursing,” Dracup said.
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Suzanne Begeny, RN
master’s degree candidate
University of Michigan School of Nursing,
Ann Arbor
Solution snapshot: Educate and communicate.
“I would start at the most basic level,
which is educating the public and the youth of America about who
nurses really are. This is a very passionate subject for me,”
said Begeny, whose master’s thesis centers on bringing high
schoolers to an understanding of the array of nursing opportunities.
Begeny suggested that many young people just see bedside nursing
because the media stereotypes don’t feature RNs as clinical
nurse specialists, health care and nursing lobbyists and nurse lawyers.
One research question shows that most teens believe a bachelor’s
degree is the top level of education for registered nurses, said
Begeny, who earned her BSN at Michigan, entered the master’s
program and at age 24 has applied to the university’s doctoral
program. There, she plans to focus on nursing recruitment and retention,
the image of nursing and policy that affects it.
“I think one of the things we forget to tell nurses, especially
the ones that work on the units, is how important they are and how
much of an impact they do make in everyday life,” Begeny said.
Reinforcing that message is the second thing she’d do to alleviate
the nursing shortage, and given the chance to take a third action,
she would encourage nurses into education.
“I believe in Michigan only 5 percent of nurses have their
master’s degree and only one-tenth of 1 percent have their
Ph.D. We don’t have a lot of people coming in to teach our
future nurses.”
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Sandy Williams,
MBA, RN
assistant administrator
Sutter Tracy Community Hospital, Tracy, Calif.
Solution snapshot: On-the-job training.
“What we need to do is provide on-the-job training. Everybody
thinks the solution is marketing and advertising. I think it’s
mentoring and coaching and encouragement. There are too many barriers”
to nursing, Williams said.
She has personal experience with—and admiration for—the
military model. Although it was not her son’s primary field,
he was cross-trained as a medic in the Army and that experience
has him headed for a nursing career in California now that he has
returned from duty in Iraq.
Williams, 49, advocates a bachelor’s degree for RNs, but
said, “A lot of people can’t afford to go through a
four-year program. Nor can health care and hospitals wait for four-year
degrees to come out.” On-the-job training, beginning with
strict standardization of nurse assistant programs, could provide
the dual benefit of staffing facilities and cutting the cost of
an education, she said.
There’s another benefit, too. “I believe there are
certain applicants that go through nursing for monetary motivation
and don’t realize it truly is about the need to nurture and
be compassionate with people, to take care of their illness and
listen to them. If they don’t have those skills, they don’t
belong in the field of nursing,” Williams said.
On-the-job training, initiated after a battery of tests such as
the military uses to screen candidates for aptitude and desire,
would help weed out those not committed to a nursing career. Ultimately,
that would free space in crowded schools for RNs who will stay in
the profession, she said.
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Kathy Shelton, RN
staff nurse
Three Rivers Healthcare, Poplar Bluff, Mo.
Solution snapshot: Give nurses help.
“Salary has improved so much over the past few years that
it’s kind of hard to say anything about that,” but it
still doesn’t compensate nurses for the stress they endure,
said Shelton, who works on a 45-bed med/surg floor.
Shelton, 44, said she’d reduce the exodus from her facility,
a microcosm of bedside nursing nationwide, by reducing stress on
nurses with adequate ancillary staff and by streamlining paperwork.
“In the last six months, we’ve had nine nurses leave.”
Support positions have been cut as budgets have been slashed in
what amounts to a double-whammy for the nursing shortage.
Requiring more and more of staff nurses not only makes nursing
less attractive to those who might consider it as a career, but
it also drives RNs to roles other than direct care or out of the
profession altogether, she said.
“Working conditions would be so much better if you had the
supplies available to take care of the patients, and you weren’t
so overworked that when you left at the end of the day you felt
like you didn’t provide adequate care to anybody,” she
said.
“We don’t just get to do nursing. I thought that I
would be providing patient care.”
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Carol Creek, RN
emergency department manager
Research Belton Hospital, Belton, Mo.
Solution snapshot: Restore the work ethic.
“I’d like to go back in time about 20 years—not
in technology, but a time when nurses were plentiful, our paperwork
was minimal and our reimbursement was profitable.”
But because that’s not possible, Creek said she would love
to narrow the gap between the values of today’s generation
and her generation to fix the nursing shortage.
Herself a baby boomer at age 52, she said that each generation
brings different skills to the table—and that is a positive—but
the generations also have different values.
“I don’t think that really means that either one is
right or wrong, it’s just sometimes a little difficult to
narrow the gap in our work ethics.”
Creek said she’d instill in all nurses the mind-set of her
emergency room RNs who have 20 or 25 years’ experience. It’s
an attitude she carried out of nursing school: If a job requires
40 hours a week or 60 hours a week, “you do it. You don’t
think anything about it.
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Joyce Jenkins, RN
director of nursing
Kirkwood by the River, an assisted living
and long-term care facility, Birmingham, Ala.
Solution snapshot: Teach interpersonal skills.
Jenkins would like to see nursing work to change
the attitudes “that prevent us from working together as a
team,” she said. “I have more people quit because they
can’t get along with their neighbor or co-worker.”
At last, she said, “We’re more like a family as opposed
to people who just come to work. We worry about each other and we
all work together as a team,” but it took her five years as
director of nursing to create that.
Jenkins, 50, said she would incorporate into nursing students’
curricula a way “to show them what 10 years in the future
would be like. If they had a little glimpse of what they’re
getting into, maybe only the people who think they can handle that
would do it. That would make room for the people who have a sincere
calling,” she said.
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Jeanna Bozell, RN
former recruiter, founder of NurseQuest, author
Solution snapshot: Foster nurses as leaders.
“You can recruit till the cows come home, and that’s
what we see nurse recruiters in hospitals doing. Pull out all the
stops, do the sign-on bonuses, basically bribe them in some way
to get them in the door. But until you can stop the bleeding, they’re
coming in the front door and leaving out the back door,” Bozell
said.
“It’s not a quick fix,” but “I would provide
leadership training in every facility. What I learned when I was
a recruiter is the top 10 reasons nurses leave their jobs. 85 More
than half of their reasons had to do with their direct supervisor.”
Bozell, 51, said the impetus for her latest book, The Nurse
Leader’s Little Instruction Book: The Ultimate Resource for
Retaining Staff, came from the role of clinical nurse specialist,
the resource person to whom nurses, physicians and management turn
because of expertise and research.
“My idea was to have a leadership resource specialist”
to train management to bring people up through the ranks to be leaders.
85 They need to know how to build trust with their staff,”
Bozell said. “It’s all about relationships.
“Recruitment is sales, retention is leadership.”
Contact
Phil McPeck at getpjm@aol.com.
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