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Bird's-eye View
Nurse managers make the most of their vantage point to initiate improvements in the workplace

 
 

Doug Willis, RN, is not the stereotypical nurse. He is a registered nurse on the rise.

A nurse manager in the coronary care intensive care unit at Presbyterian Hospital of Dallas, he left the oil business in the 1980s to pursue a health care career. He wears cowboy boots to the office and proudly displays a sign on his door that reads, "Aggie nurse." A graduate of Texas A&M University at College Station, he owes his first introduction to emergency medicine to his alma mater.

As a student, he worked as an emergency medical technician for Texas A&M intramurals. "I was part of the Texas A&M emergency care team, where we helped build the ambulance centers that are on campus today," he said.

Although he was working on a degree in geology, EMT care gave him "an adrenaline rush" that he never forgot. As a geologist, he worked for an independent oil company in Bridgeport, Texas. On his days off, he continued to use his emergency medical training as a volunteer firefighter known as the EMT "first responder."

When the downturn in the oil business hit, though, Willis decided to make a career change. Because of his poor vision, he was unable to apply for jobs as a firefighter and police officer. So he turned to nursing.

With a bachelor's degree in science, Willis entered nursing school in 1991 at Texas Woman's University in Denton. Because many of his science courses transferred, he was able to complete his nursing degree in 2½ years.

During this time, the emergency-medical scene was improving. The pre-hospital setting for emergency care had changed after the Vietnam War. With the use of ECGs, monitors and technological advances in medicine, patients were able to get to hospitals in record time. Before, many ambulance services were run by funeral homes, which were ill-equipped to handle intense medical needs.

While Willis attended nursing school, Presbyterian Hospital hired him to be a patient care technician in their cardiac ICU unit, where he interned. In addition, it also provided him a scholarship to nursing school. Nine years later, Willis moved into nurse management, becoming a nurse manager for thoracic ICU and coronary care ICU.

"Many hospitals used to require a master's degree to get into this area, but there is currently a shortage of MS holders," he said.

Because of this, Willis plans to return to school, which will enable him to teach nursing at a university. He believes that nursing management positions await others who are interested in advancing. In the area of nursing education, opportunities are available for RNs such as a nurse practitioner, clinical specialist or as an operating room nurse.

As nurse manager of the cardiac thoracic department, Willis manages a 10-bed coronary care unit with about 25 nurses, as well as the medical/surgical ICU, which handles patients with pneumonia and postsurgical needs.

He is the liaison between the staff nurses and senior management. He looks at the ICU as a physical plant, where he oversees the equipment, rooms, payroll, budget and employees. He manages the hiring and training of nurses, and he handles any equipment malfunctions. If that isn't enough, he administers bedside care when necessary.

With his science background, Willis appreciates the technological advances of emergency care.

"It is my responsibility to make the ICU unit a safe environment," he said. "My hospital provides me with the equipment, supplies and support staff to keep things current and up-to-date.

"Today, nurses and doctors refer to one another as colleagues," he said. "The cardiologists rely on the nurses to take charge when they are not there." Because nurses are better trained today, they are able to take on more responsibility. "They are hired to be the 24-hour eyes on their patients."

Next Page

   
 

Doug Willis (left), RN, BSN and nurse manager in the ICUand Andrea Lewis, RN, nurse recruiter for Presbyterian Hospital of Dallas both believe nurses are better trained today and can take on more responsibilities, and the move into management is the next step.

-Photo courtesy of Presbyterian Hospital of Dallas, TX.t