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Trading Places
Nurses get a taste of their own medicine as they experience care from the other side of the needle – and find greater empathy for their patients

 
 

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Nurses say the perspective of being the patient makes them better nurses when they revert back to their scrubs.

Kara Battaglino was having a rotten December.

She'd recently recovered from a mysterious six-month bout of muscle fatigue and soreness when she suffered a relapse of symptoms. Her doctors diagnosed the problem as an autoimmune disease, myasthenia gravis, and removed her thyroid gland in a surgery at University Hospital in Syracuse, N.Y.

Lying in her recovery hospital bed, the 31-year-old registered nurse had time to reflect on her postoperative pain, the extensive follow-up treatments she would need and that she'd have to take yet another leave from her job as a cardiac ICU nurse.

Battaglino ignored her own preoccupations, though, to focus elsewhere: her suffering bunkmate.

"She had a hip replacement … and was in a lot of pain and discomfort," Battaglino said. "So I would get out of bed, grab my IV pole and help her out with whatever it was that she needed help with."

Helping her to the restroom, getting a blanket or clearing a food tray-it was all in a day's work for Battaglino, even though she was as off-the-clock as a nurse can get.

Battaglino, who was among several nurses who shared with NURSEWEEK their experiences as patients, agreed that being on the other side of the needle was not a comfortable position. Most are wired for tending and providing, not being pitied and pampered. That they might be sick, injured or pregnant usually fails to readjust that perspective during treatment, several nurses said.

"That's a whole different role for most nurses," said Heidi Benoit, MSN, a Louisiana nurse educator who was hospitalized last year for an inguinal hernia.

The nurses agreed that the viewpoint of a nurse-turned-patient is different from that of the typical patient. A nurse may know many of the details about his or her condition, which can mean either added reassurance or a greater understanding of the risks. Bedridden nurses might be more cooperative and compliant with their bedside nurses, but they also can be unintentionally intimidating to staff members who fear appearing incompetent to a peer.

Most of all, nurses said the perspective of being the patient makes them better nurses when they revert back to their scrubs. They learn how to better read patient distress and realize how crucial empathy plays in a patient's recovery.

Benoit is a nurse who should be accustomed to the bedridden patient role. She endured several facial reconstructive operations throughout the past two decades following a 1979 auto accident in which she was thrown through a windshield. She had a second operation last year to have a floating, microscopic glass shard from that long-ago accident removed from an eye socket. Even with multiple hospitalizations, she admitted that she's never grown accustomed to the patient role.

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